Top Mistakes Businesses Make When Hiring a Commercial Cleaning Service

A clean and organized workplace directly impacts employee productivity, health, and professional reputation. Business owners frequently discover too late that not all cleaning companies deliver comparable service standards. Hiring the wrong provider leads to security vulnerabilities, damaged assets, and decreased workplace morale.

Finding a dependable commercial cleaning service requires careful evaluation. Many organizations accelerate the selection process and miss critical factors that distinguish professional janitorial services from inadequate contractors. This guide identifies the most common errors businesses make when choosing a cleaning partner and provides actionable strategies to secure a provider that protects your facility and brand reputation.

1. Selecting Based on Price Alone Rather Than Service Quality

The most common mistake business owners make involves choosing a vendor solely on the lowest bid. Budget considerations matter, but significantly discounted prices typically indicate compromised service. A cleaning company offering quotes far below market rates often employs underpaid staff, uses inferior cleaning products, or operates with outdated equipment.

Low-cost services generate unexpected expenses over time. Businesses face repair costs from improper chemical application, frequent staff turnover that compromises security protocols, and inconsistent cleaning standards. Rather than prioritizing the cheapest bid, assess the comprehensive value delivered. A professional commercial cleaning service maintains trained personnel, conducts thorough background screenings, and utilizes commercial-grade equipment that preserves your facility’s assets and appearance.

According to the Occupational Safety and Health Administration (OSHA), improper use of cleaning chemicals poses health hazards to building occupants. Partnering with an established company ensures regulatory compliance, reduces liability exposure, and minimizes employee absenteeism.

2. Skipping Insurance and Licensing Verification

Liability is a substantial risk when granting third-party contractors access to facilities. Engaging a cleaner without adequate insurance coverage exposes your business to considerable financial liability. When a cleaner sustains injuries on your property or accidentally damages equipment, your organization may be held financially responsible.

Always confirm that prospective cleaning companies maintain current liability insurance and workers’ compensation coverage. Professional organizations readily provide insurance documentation upon request. This verification step remains non-negotiable. Proper coverage protects your company from legal claims and ensures the cleaning service assumes full accountability for its workforce and operations. TLS Janitorial Service in Blaine, MN maintains complete licensing, bonding, and insurance, delivering Minnesota clients comprehensive protection.

3. Operating Without a Detailed Scope of Work

Unclear expectations rank among the primary causes of dissatisfaction with janitorial providers. A vague agreement stating simply “office cleaning” creates excessive ambiguity. Does the service include window washing? Who supplies consumables such as paper towels and hand soap? Is commercial floor cleaning part of the standard monthly rate or billed separately?

Demand a comprehensive scope of work document that specifies exact tasks and their frequency. This documentation should detail daily, weekly, and monthly responsibilities. A customized cleaning plan ensures high-traffic areas such as lobbies and restrooms receive appropriate attention, while less-frequented areas maintain efficient service schedules.

4. Overlooking Staff Training and Background Screening

Your cleaning crew accesses your building during off-hours, typically when no other personnel remain on-site. Understanding who enters your facility becomes essential. Businesses often fail to review their cleaning provider’s hiring standards.

Dependable commercial cleaning and janitorial services implement comprehensive background checks and drug screenings for all employees. Beyond security considerations, professional training proves equally vital. Cleaning methodologies advance continuously, and improper techniques damage surfaces or fail to eliminate pathogens effectively. Confirm the company maintains ongoing staff education covering infection control, chemical safety protocols, and equipment operation.

5. Assuming All Cleaners Handle Specialized Environments

Different facilities demand distinct cleaning approaches. A medical office requires completely different protocols compared to a warehouse or corporate conference center. Expecting a general cleaner to manage specialized environments creates significant problems.

Healthcare facilities must follow strict infection control procedures to prevent cross-contamination. Warehouses need industrial floor maintenance equipment to address grease, tire marks, and heavy machinery residue. When your business has particular requirements, such as commercial floor cleaning for VCT tile, marble, or epoxy surfaces, verify that potential providers possess relevant experience and appropriate equipment. Specialized deep cleaning frequently requires industry certifications and advanced tools that general cleaners lack.

6. Neglecting Communication Systems and Accountability

Service issues occur inevitably. A waste receptacle might get overlooked, or an unexpected spill requires immediate response. The distinction between a minor inconvenience and a major problem lies in effective communication. Many businesses fail to establish how the cleaning company addresses feedback and resolves complaints.

Avoid companies lacking a designated account manager or clear issue-reporting procedures. Your organization needs direct communication channels to resolve concerns promptly. Superior janitorial partners conduct regular quality assurance inspections and proactive check-ins to maintain standards before problems escalate.

Why Choose TLS Janitorial Service

Avoiding these common mistakes helps build a partnership grounded in quality, safety, and consistency. TLS Janitorial Service has established itself as a leading provider in Minnesota by directly addressing these typical shortcomings.

We reject generic cleaning approaches. Our team develops custom cleaning plans tailored to your facility’s specific requirements, whether you operate a medical clinic that requires sterile conditions or a corporate office that needs commercial office cleaning and janitorial services.

Our dedication to superior results includes:

• Certified and Screened Personnel: Every team member undergoes rigorous background checks and extensive training.
• Environmentally Responsible Products: We use EPA-approved disinfectants and green cleaning solutions to maintain a safe environment for your employees and visitors.
• Professional Equipment: Our investment in commercial-grade tools and machinery delivers exceptional outcomes across all surface types, from carpets to hard floors.
• Complete Satisfaction Guarantee: We support our work unconditionally. When results fall short of expectations, we correct the situation immediately.
• Clear Pricing Structure: You receive detailed, itemized estimates with zero hidden charges.

Ready to Secure Professional Facility Maintenance?

Your facility deserves a cleaning partner that approaches your business with the same professionalism you bring to your clients. Do not accept inadequate service or unnecessary risk exposure. Select a partner that delivers transparency, dependability, and measurable results.

Contact TLS Janitorial Service on (763) 757-0202 today to schedule your complimentary consultation and receive a customized proposal for your commercial & office cleaning services in Blaine. Let our team help you establish a pristine environment that reinforces your professional standards and supports your business objectives.

FAQs